Frequently Asked Questions

How long does delivery take?

We aim to despatch your order within 3 working days, (this does not include Saturdays & Sundays). Weekends are reserved  for research and product listing etc.

All UK orders are posted 1st Class, or 1st Class Recorded, if the total value of the items exceeds £25.

Are my credit card details safe?


Yes.  Our payment service provider PayPal or Moneybookers provide the safest means available today for ordering securely on the Internet.  Click here to read our safety statement. 

Are all of your products authentic?

Yes.  In most cases we buy directly from the manufacturer, cutting out the third party distributors and eliminating the risk of questionable suppliers.

How many Essential Oils & Absolute Dilutions do you currently stock?

There are currently 200 Essential Oils & Absolute Dilutions available ,some of which are rare or very hard to find.Anything we don't have in stock can also be ordered at very competitive pricing.

The Aromatherapy Shop List of Essential Oils & Absolute Dilutions 2009

Can I receive an Order quickly in time for a birthday or Christmas?

Yes. Simply give us a call just before you place your order and ask us for our Special Delivery option. For a few pounds more we can send your order by 24 hour Special Delivery.

I have a different question!


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